Privacy policy

Effective Date: 01/01/2025

This Privacy Policy explains how the Sole Proprietorship "Salonikios Efstratios - Kolatsio Coffee & More" ("we", "us", or "our") collects, uses, discloses, and protects your personal data when you visit or use our website and services (the "Website"). By using the Website and the services we provide, you agree to the collection and use of your data in accordance with this policy.

1. Introduction
The protection of your privacy is important to us, and we are committed to protecting and respecting your personal data. This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Greek data protection laws.

2. Data Controller
The controller of your personal data is:

Salonikios Efstratios
Address: M. Alexandrou 29, Limenas Thassos, PC: 640-04, Pref. of Kavala
e-mail: [email protected]
Phone: (+30) 25930 22490
VAT No: 300819302

If you have any questions or concerns regarding your personal data, please contact us at the address listed above.

3. Information We Collect

We collect various types of personal data when you use the Website, including:

Account Information: When you register on the Website, we collect your name, email address, phone number, and password.
Order Information: We collect details regarding the orders you place, such as the items you order, delivery address, payment method, and transaction details.
Payment Information: We collect payment details to process your orders. This data is securely transmitted through a third-party payment processor (such as PayPal, credit card services, etc.) and is not stored by us.
Device and Usage Data: We collect information about the devices you use to access the Website (e.g., IP address, browser type, operating system), as well as your interactions with the Website (e.g., pages you visit, links you click, time spent on the Website).
Communication Data: If you contact us via email, chat, or phone, we collect the information you provide, such as your contact details and the content of your communication.

Location Data: When completing an order for delivery, we request access to your device's location (GPS / network) for the following purposes:
Delivery zone verification: The coordinates are used to check if your address falls within our service area.
Address autocomplete: The coordinates are sent to the OpenStreetMap Nominatim service (openstreetmap.org) for reverse geocoding and the automatic completion of the address fields.
Order storage: The coordinates are saved with your order so that delivery personnel can locate your address.
Location data is not used for marketing purposes and is not shared with third parties other than OpenStreetMap for geocoding.

4. Purpose of Data Collection
We use your personal data for the following purposes:

Order Processing: To process and complete your orders, including payments, delivery or pickup, and communication regarding order status.
Customer Support: To provide customer support and respond to inquiries or complaints.
Account Management: To create and manage your account, including your login and registration, and to provide a personalized experience on the Website.
Website Improvement: To monitor and analyze Website usage preferences in order to improve our services, fix bugs, and enhance the user experience.
Marketing: With your consent, we may send you promotional material, newsletters, or other marketing communications about new products or services, special offers, or updates. You can withdraw your consent for marketing communications at any time.

5. Legal Basis for Data Processing
The processing of your personal data is based on the following legal bases:

Performance of a Contract: The processing of your personal data is necessary for the performance of a contract with you, such as processing and delivering orders, managing payments, and providing customer support.
Consent: The processing of your personal data is based on your consent, primarily for marketing purposes. You can withdraw your consent at any time by contacting us or through the unsubscribe options provided in our communications.
Legal Obligation: We may process your data to comply with applicable legal obligations, such as tax or accounting requirements.
Legitimate Interest: We process certain data based on our legitimate interests, such as improving the Website, enhancing user experience, and preventing fraud.

6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. However, we may share your personal data with the following recipients:

Third-Party Service Providers: We may share your data with trusted service providers who assist us in processing orders, payments, delivery, customer support, and hosting the Website.
Restaurants: When you place an order, we share the relevant details (such as order items, delivery address, and contact information) with the restaurant fulfilling your order.
Legal Authorities: We may disclose your personal data if required by law or following valid requests by public authorities (e.g., to comply with a subpoena, court order, or legal process).
Business Transfer: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

7. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These measures include encryption, secure servers, and access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your personal data, we cannot guarantee absolute security.

8. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, or reporting requirements. When your data is no longer necessary, we will securely delete or anonymize it.

9. Your Rights
According to the GDPR, you have the following rights regarding your personal data:

Right of Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data, under certain conditions.
Right to Restriction of Processing: You can request the restriction of processing your personal data under certain circumstances.
Right to Object: You can object to the processing of your personal data for certain purposes, such as direct marketing.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

10. International Data Transfers
Your personal data may be transferred to and stored in countries outside the European Economic Area (EEA) for processing by our service providers. We will ensure that any international transfers of personal data comply with applicable data protection laws and that adequate safeguards are in place to protect your data.

11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on the Website. Cookies are small files stored on your device that allow us to recognize you when you return to the Website and remember your preferences.

You can control cookie settings through your browser settings. For more information, please refer to our [Cookie Policy].

12. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the revised Privacy Policy will take effect immediately upon posting. Please check the Privacy Policy periodically to stay informed about how we protect your personal data.

13. Contact Us
If you have any questions or concerns regarding the Privacy Policy or the way we handle your personal data, please contact us at:

Kolatsio Coffee & More
Market Regulation Officer: Salonikios Efstratios
e-mail: [email protected]
Phone: (+30) 25930 22490
Address: M. Alexandrou 29, Limenas Thassos, PC: 640-04, Pref. of Kavala
VAT No: 300819302