Refund policy

Thank you for choosing "Kolatsio Coffee & More" for your order. The following describes the cancellation policy that applies to purchases of prepared food and coffee through our website and application:

1. Right of Withdrawal

According to Law 2251/1994 on consumer protection, the right of withdrawal does not apply to the purchase of prepared food and beverages, as these:

a. Are perishable products that may deteriorate quickly.
b. Are produced upon order, based on your personal preferences.

Consequently, once your order is completed, it is not possible to cancel it or receive a refund based on the right of withdrawal.

2. Returns Due to Defective Product

In case you receive:

a. An incorrect order (a different product than what you ordered)
b. A product that is defective or unsafe for consumption

please contact our customer service immediately within 30 minutes of receiving your order.

We will evaluate your request and, if deemed justified, we will proceed with:

a. Replacement of the product, or
b. A refund, depending on the case.

3. Complaint Submission Process

For any issue regarding your order, please follow the steps below:

a. Contact us at (+30) 25930 22490 or via e-mail at [email protected].
b. State your phone number and address and describe the problem.
c. Attach photos (if necessary) to document your request.

4. Contact

If you have any questions regarding the cancellation policy or any other issue, you can contact us:

email: [email protected]
Phone: (+30) 25930 22490

Thank you for your understanding and trust. We are always at your disposal to ensure the best possible experience.